While an appointment is not required, it is highly encouraged to reserve an appointment to guarantee a designer will be available to assist you when you arrive. Please note that appointments take priority. If a client does not have an appointment, there is no guarantee that a designer will be available for assistance. You can book an appointment here. Appointment times tend to fill quickly. Please check back often in the event your ideal time is not available.

On average, a one-on-one hat customization experience typically ranges from $185-$500. However, our design team works closely with each client to create the hat of their dreams at an affordable price. Please keep in mind all sales are final.

Appointments are for a one-hour time slot. Private parties may vary. For more intricate burnings and designs, please allow 24 hours to return and pick up your creation. Please keep travel time in mind when scheduling an appointment.

We work hard to ensure our inventory is stocked to the best of our ability; however, some sizes may require special ordering. Our designers will work with you to ensure you get a hat that you love. If we do not have a hat in stock that you like, we will take a detailed order of your hat design, create it, and ship it to you following your visit.

No, American Paint does not offer custom hat fittings. We specialize in the design process, bringing your greatest hat visions to life after selecting the type of hat you love.

While we understand that there are instances where you may need to cancel an appointment, we ask that you do so as early as possible to allow other clients to book that are waiting to book an appointment. The cancellation period varies by appointment type and is provided during the booking process. For smaller groups, we require a minimum of 24 hours prior to your appointment to avoid a cancellation fee. For larger groups, we require 7 days notice prior to your appointment to avoid a cancellation fee. Please be sure to note which policy is being enforced when booking your appointment.

Most customizations can be done during your appointment, but please keep in mind that not all customizations showcased online or in-store can be done within your appointment (time-frame varies based on party size). For special customization requests, kindly send us an email at events@americanpainthat.com and we will gladly inform you if it’s feasible and if your hat will be ready for pickup the next day.